How do I return or exchange an item? – Our Guarantee.
We offer a free replacement warranty for 30 days from the date of purchase. If your item is defective or doesn’t match the description, just contact us within 30 days of receiving it, and we’ll make it right.
If you received the wrong item, please reach out within 48 hours of delivery — we’ll either send the correct item or issue a full refund.
For defective or faulty items, please email us at gentlycherish@gmail.com with clear photos or videos of the issue. Once confirmed, we’ll gladly offer a replacement or refund.
Please Note: This policy does not apply to damage caused by misuse, accidents, water exposure, or improper handling of the product.
What types of payment do you accept? – All Standard Options.
We accept payments from all major providers, including Visa, Mastercard, American Express, and Discover.
What are your shipping options?
We currently offer three different shipping options. For more details on shipping times and rates based on your location, please visit our Shipping Information page.
What if the item I ordered arrives broken or damaged?
If your item arrives damaged or defective, we’ve got you covered. We carefully select trusted manufacturers for our curated collections, but if you notice any issues, please reach out to us within 30 days of receiving your order. We'll make it right. Contact us at gentlycherish@gmail.com.
Where do you ship from?
We primarily ship from fulfillment centers located in Eastern Asia, Europe, and the United States. If your item is out of stock at the nearest center, it will be shipped directly from our production facility — with the same delivery times as listed in our shipping section.
All products are carefully packaged by our experienced team to ensure they arrive in perfect condition, no matter the distance.
